We are sorry for any delay in delivering your parcel, we will dispatch your parcel ASAP from our warehouse as long as all items are available.
Parcels are collected from our warehouses on a daily bases and once with your local courier it will be their responsibility to deliver in a timely manner.
Remember you can track your parcel via the shipping link that is provided via email and in your online account.
If your parcel has been lost in transit, you can report this via your customer account.
Any parcel not yet shipped may be delayed as we are waiting for new stock, this can be checked via your online account and rest assured as soon as we have all the items present your parcel will be dispatched.
IMPORTANT UPDATE FOR 2026
Overview
To better support our US customers, Fanhome will be moving our entire inventory to a new shipping logistics facility over the next six months.
This transition represents a significant investment in our infrastructure. The new facility will allow us to:
Increase delivery capacity
Improve quality control
Enhance overall service reliability
Provide a better customer experience
We are committed to ensuring this transition is as smooth as possible.
What This Means for You
No action is required on your part.
Your subscription will continue as normal.
We will contact you again when your specific collection is scheduled to be migrated.
Everything will continue as usual during this process.
Frequently Asked Questions
Will my subscription be paused during the move?
No. Your subscription will remain active.
Our goal is to make this transition completely seamless. However, due to the complexity of migrating inventory, a slight delay of up to two weeks may occur when your collection is physically transferred to the new facility.
If this happens, we will inform you in advance.
When will I receive my next delivery?
We are working to maintain all customers on their regular delivery schedule.
As usual, you will receive:
A shipping confirmation email
Tracking information once your package is dispatched
Will my online account still be available?
Yes. Your customer account will remain fully accessible.
You can log in at any time to:
View your order history
Check upcoming deliveries
Manage your subscription details
Our Commitment
We take great pride in the collections we bring to our community and are continuously working to improve our service. This warehouse transition is an important step in strengthening our operations and enhancing your experience with Fanhome.
Thank you for being part of our community.