Temporary change to Customer Support opening hours – 26 October to 1 November 2026
Due to the difference in daylight saving time changes between Europe and the United States, our Customer Support team's opening hours will temporarily change for US customers.
From Monday 26 October to Friday 30 October 2026, our Customer Support team will open at 12:00 PM Eastern Time instead of 11:00 AM.
This temporary change affects telephone support, email support and access to our Customer Support Advisors through WhatsApp.
The United States will change its clocks on Sunday 1 November 2026. Our normal opening time of 11:00 AM Eastern Time will resume on Monday 2 November 2026.
Our AI Assistant remains available 24 hours a day, 7 days a week.
We apologise for any inconvenience and thank you for your understanding.
If you need help with your subscription or order, you can contact our Customer Support team using any of the following methods.
Phone
Telephone number:
(800) 581-2770
Telephone service hours:
Monday to Friday, from 11:00 AM to 7:00 PM EST.
Email address:
support@usa.fanhome.com
Our Customer Support team responds to emails during the following hours:
Agent opening hours:
Monday to Friday, from 11:00 AM to 7:00 PM EST.
If you contact us outside of these hours, we will respond to your enquiry on the next working day.
You can also contact us via WhatsApp.
WhatsApp number:
00447723 306490
AI Assistant: Available 24 hours a day, 7 days a week.
Customer Support Agents: Available Monday to Friday, from 11:00 AM to 7:00 PM EST.
If you need assistance from one of our Customer Service Advisors while our office is closed, please send us a new WhatsApp message on the next working day. Unfortunately, messages received outside our opening hours cannot be responded to once our team returns.
My Account
You can manage your subscription and view your account information by logging into My Account:
www.fanhome.com/us/myarea
Our mailing address is: De Agostini Publishing USA, Inc., 2711 Centerville Road, Suite 400, Wilmington, Delaware 19808