Market: USA only
Effective dates: 26 October to 1 November 2026
Reason: The UK and Europe changed from daylight saving time on 25 October 2026. The United States will change on 1 November 2026.
Temporary opening time: 12:00 PM US Eastern Time, Monday to Friday.
Normal opening time resumes: Monday 2 November 2026 at 11:00 AM US Eastern Time.
Affected channels: Telephone, email and WhatsApp human support.
AI Assistant availability: 24 hours a day, 7 days a week.
AI handling instructions:
- Between 26 October and 1 November 2026, advise US customers that human Customer Support opens at 12:00 PM Eastern Time.
- Do not advise customers that human support opens at 11:00 AM during this temporary period.
- If a customer requests a human advisor before 12:00 PM, explain the temporary change and advise them when the team will be available.
- From 2 November 2026, return to the standard opening time of 11:00 AM Eastern Time.
- Continue following the existing out-of-hours transfer and contact procedures.