We’re investigating a possible colour difference
We’re aware of reports from some customers building the John Wick collection that the colour of the doors and bonnet (hood) may not match the colour of the main car body.
We understand how important a consistent finish is to your model, and we want to make sure this concern is properly investigated.
What are we doing?
Our team is currently investigating these reports to determine the cause of the possible colour differences and whether any further action is required.
While this investigation is ongoing, we have temporarily paused replacement shipments for parts affected by this specific colour concern.
This is to avoid sending replacement parts that may have the same reported issue.
Replacement requests for parts that have arrived damaged or were missing from your parcel are not affected by this pause.
What should I do in the meantime?
If you've noticed a colour difference between your doors, bonnet (hood) and the main car body:
- Please keep the affected parts.
- Do not attempt to repaint, modify or adjust the parts to correct the colour difference.
- There is no need to request another replacement for this specific concern while our investigation is ongoing.
When will there be an update?
We’ll provide a further update once our investigation has been completed and we have confirmed the next steps.
We appreciate your patience and understanding while we work to resolve this concern.
Thank you for being part of the John Wick collection.