We're investigating reports of missing decals
We're aware of reports from some customers building the NASCAR collection that Part 108B (decals) may be missing from Stage 108.
We understand how important it is to receive all the parts needed to complete your model, and we want to reassure you that we're investigating this concern.
What are we doing?
Our team is currently investigating these reports to confirm whether the decals have been omitted and determine the appropriate solution.
While this investigation is ongoing, we have temporarily paused replacement shipments for Part 108B relating to this specific concern.
This is to avoid sending replacement parts before we've confirmed the issue and the best way to resolve it.
If we confirm that the decals are missing, we plan to include them in a later parcel as part of your regular subscription deliveries.
We'll provide further information once the arrangements have been confirmed.
Can I continue building my NASCAR model?
Yes! You can continue building your NASCAR model as normal.
As Part 108B contains decorative decals, you do not need to stop assembling your model while we investigate.
- Continue following the assembly instructions for the remaining parts.
- You can leave the application of the affected decals until they become available.
- There is no need to request another replacement for Part 108B while our investigation is ongoing.
- If the decals are confirmed as missing, we'll provide further details about how and when they will be supplied.
When will there be an update?
We'll provide a further update once our investigation has been completed and we've confirmed the next steps.
We appreciate your patience and understanding while we work to resolve this concern.
Thank you for being part of the NASCAR collection.